What to Do After a Car Accident

Accident Checklist & FAQs

At Merit Auto Body, we specialize in collision repair, whether minor dents or major damage. Our first priority is always customer safety, well-being, and peace of mind. We have seen firsthand just how stressful it can be for a customer to juggle all the moving parts. Our professionals want to make the process as painless as possible, so we set out to answer the first, and most important question we hear: “What do I do after I get into an accident?”

The 4-Step Accident Checklist

There are four important steps to take immediately after getting into a car accident and checking that everyone involved is either uninjured or receives the proper medical attention.


Call the Police.

This is so a police officer can be summoned and can create a police report. They may also send an ambulance to ensure that everyone involved in the accident does not need emergency medical attention. 

Asking for a police report is always recommended no matter the circumstances


Gather appropriate information

Let the police gather the appropriate information on all the other parties involved. If the police are not able to come make a report try to obtain a copy or picture of the other parties license, registration as well as insurance ID Card.


Call Merit Auto Body’s emergency towing at (914) 376-7900.

We’ll make sure that your vehicle is safely transported to our shop for repairs, no matter when you call. Our emergency towing services are in operation 24 hours a day, 7 days a week. If your car was towed to a different auto body shop, we can arrange to pick it up.


Let us call your insurance company to report the accident.

Merit Auto Body can help you report the claim to your insurance company.

How To Drop Off A Vehicle In An Emergency or After Hours

We offer emergency towing services around the clock, 24 hours a day, 7 days a week. Simply call Merit Auto Body and we’ll handle everything for you. If you’re dropping off your damaged vehicle during an emergency or after hours, follow these steps:


Leave your vehicle in our lot at 25 Milburn St., Bronxville, N.Y., across the street from our main office at 26 Milburn St.


Lock your vehicle. Please be sure to take all of your valuable belongings with you.


Leave your keys in the drop box, located in the door to our main office at 26 Milburn.


Please be sure to include your contact information with your keys. Or if possible leave us a message or send us an email.

Yes. The police must always be notified after an accident, even if the damage seems minor and everyone is OK. Whether the accident is simply minor bumper damage or your car was totaled, the police report, which can only be created by a police officer, is a key piece of information insurance companies need to process a claim.

This will not be a problem. Just make sure you know where your vehicle is being taken. Instruct any representative with whom you speak that you are not authorizing anything to be done to your vehicle. Provide us with the information, and we can have the vehicle picked up for you and transferred to our facility. 

As per New York state law, you have the right to have your vehicle repaired at the shop of your choice. According to Section 2610 of state insurance law, your insurer cannot mandate that your vehicle repairs be made by a certain company or repair shop – the choice is entirely yours. Please allow Merit Auto Body to help fight for you against insurance companies demanding where you take your car so they can save money. Please remember that the lowest estimate is not always the safest estimate or the way your vehicles manufacturer wants the car repaired!

Contact Merit Auto Body today to get your auto repair estimate.

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